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Saturday, January 29, 2022

Customer service in Qatar: The good, the bad and the very ugly. Do you have a story to tell?


Business magazine TheEDGE has begun a conversation about customer service in Qatar on Facebook and Twitter, and it’s causing quite a stir.

The magazine tweeted to its followers yesterday asking for people’s experiences.

The discussion appears to have struck a nerve with Qatar’s residents, who seem to have grown weary of mediocre customer service from many of the country’s companies.

There was debate over the kafala system, and whether it plays a role in the demoralisation of staff:

Banks and telecoms seem to be the topic of many responses so far:

Do you have a story about customer service in Qatar, good or bad?

Tell us about it! 

Credit: Photo by Vertical Pharmacy


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7 years ago

I don’t think it’s the Kalafa System that makes the customer service bad here; why those government agency, such as police station, banks, health centers manned with locals with huge salary does not have good customer service too?

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