“It is painful that some ministries are still working in the traditional style, using dust-filled files.”
– Amal Issa Mohanadi, a member of the Advisory Board of the e-City for Arab States, as quoted by Qatar Tribune, extolling the e-governance age.
Qatar is well-placed to upgrade the technology and websites of its ministries, the expert said, because of its investment in the ICT and desire to increase efficiency for both staff and residents.
However, addressing perhaps one obstacle to change, Mohanadi added that while a virtual department works 24/7 and increases the speed of services, new technology would not necessarily replace the need for government employees:
“She emphasized that the electronic administration manages files rather than saving them, displays content instead of reading it, reviews document’s content instead of typing, uses e-mail instead of incoming and outgoing mail and operational procedures instead of the meetings’ minutes as well as accomplishments rather than follow-ups.”