21.8 C
Doha
Monday, March 1, 2021

Qatar ministry shuts Land Rover showroom for ‘cheating customers’

-

Photo for illustrative purposes only.
Photo for illustrative purposes only.

In the fourth such incident over the past month, Qatar authorities have ordered the temporary closure of a vehicle showroom for allegedly selling customers damaged cars as new.

On Twitter, the Ministry of Economy and Commerce said the Land Rover showroom in Al Sadd would be shut for the next month for violating provisions of the Consumer Protection Law No. 8 of 2008.

Land Rover imports are exclusively sold in Qatar by Al Fardan Premier Motors.

The showroom had apparently been trying to “cheat buyers” by repairing dents on cars before selling them as new.

This violates Article 7 of the consumer protection law, which obligates suppliers to provide information on the type, nature and components of a product on its label.

Under the law, suppliers are also prohibited from describing, advertising or displaying products using false or deceptive information.

When reached for comment, a representative at Land Rover’s Middle East headquarters in Dubai told Doha News that the company was looking into the allegations.

Other closures

This is the fourth time officials have temporarily closed down a dealership here over similar offenses documented in the past month.

In the beginning of January, Domasco Honda’s main showroom at TV Roundabout was shut for apparently violating Qatar’s consumer protection law.

Closed Honda dealership.
Closed Honda dealership.

According to the MEC, the dealership had been repairing and selling cars that were damaged in accidents to customers as brand-new.

But Honda said that it had only fixed scratches and dents incurred in its stock yard on several vehicles without informing the buyers, and was now working to ensure such incidents did not happen again.

Meanwhile, in December, authorities made similar fraud allegations against the Chrysler, Dodge, Jeep and Ram dealership on Al Matar Street, near the old airport, as well as the Nissan dealership on Salwa Road, near Ramada Junction.

Many residents have said these closures have rattled their trust when it comes to buying a car in Qatar. But some in the auto industry say the offenses are not so serious.

Thoughts?

49 COMMENTS

Subscribe
Notify of
49 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Not Drinking The Cool-Aid
Not Drinking The Cool-Aid
6 years ago

Bravo, I love these guys. Dealers have gotten away with too much for too long!

Anonymouse
Anonymouse
6 years ago

My finely honed senses are detecting a pattern to these business shut downs.

Cerebus
Cerebus
6 years ago
Reply to  Anonymouse

What, that they are being closed in Alphabetical order? 🙂

CeePeeEm
CeePeeEm
6 years ago
Reply to  Anonymouse

I am afraid Almana is not figuring in that “pattern” 🙂

Doc
Doc
6 years ago
Reply to  CeePeeEm

Almana was the 1st one closed…………

CeePeeEm
CeePeeEm
6 years ago
Reply to  Doc

My reply was to “detecting a pattern to these business shut downs”. Almana is the odd man out in the list.

A_qtr
A_qtr
6 years ago
Reply to  Doc

No porsche was

Michael Fryer
Michael Fryer
6 years ago

It might be easier for Doha News just to publish a list of the car dealers that haven’t been shut down for fraudulent behavior.

DJ25Q
DJ25Q
6 years ago
Reply to  Michael Fryer

I guess it’s better to wait for a while, as the list keeps growing !

Shabzed
Shabzed
6 years ago

It seems every car dealer in Qatar were doing this malpractice for quite a long time. Expecting more closures in near future.

Daniel Schriefer
Daniel Schriefer
6 years ago
Reply to  Shabzed

It’s not only car dealers. TechnoQ sells brand new studio monitors which had been used before as the scratches proved when I unpacked the QAR 3,000 devices at home!

A_qtr
A_qtr
6 years ago

Call the consumer protection agency .. Take the product and recipts and they’ll make sure you get a refund

thedrizzle96
thedrizzle96
6 years ago
Reply to  Shabzed

After this, perhaps a drive down Salwa road starting at the “computer” testing centres and moving slowly through the used car show rooms

yesjay
yesjay
6 years ago

Who’s next….?

Bornrich
Bornrich
6 years ago

It’s not just cars either. I was looking at my toaster the other day and noticed a slight dint on one of the sides. It’s only three years old but sadly outside the warranty period.

Anon
Anon
6 years ago
Reply to  Bornrich

Yeah, because nothing could have happened to cause the dent in your house in the intervening three years, right?

Waqas
Waqas
6 years ago

Its not only Nissan or Chrysler or Land rover..this practice is also done by Toyota and Skoda…and i got this info while talking very casually with the people inside the garages and will check more brands..lol

Doc
Doc
6 years ago

I cannot understand the word ‘Accident’ being used. Dealers throughout the whole world will repair dents, scratches or any other damage caused in transport or storing cars. Anyone who thinks their ‘new’ car comes wrapped in a box and perfect is wrong. They are stored at the factory, loaded onto ships, removed from ships and stored in the desert until you buy them – sometimes in this part of the world that process can take over a year. How exactly does having a panel painted on a car ruin your enjoyment of driving it?

Ibrahim Ali
Ibrahim Ali
6 years ago
Reply to  Doc

Because they worth less when you try to sell them.

Doc
Doc
6 years ago
Reply to  Ibrahim Ali

That’s not my question. How does having a panel painted change the enjoyment of the car? It makes no difference and it shouldn’t in the price of a car. Accidents are a different story but a panel painted makes no difference what so ever.

Ibrahim Ali
Ibrahim Ali
6 years ago
Reply to  Doc

When you sell it, the buyer won’t know it got damaged in transportation or you have an accident.
The buyer would go with the ‘accident’ theory for sure and you’ll suffer an unfair drop in value.

dubious
dubious
6 years ago
Reply to  Ibrahim Ali

I dunno, the way people drive out here, I’d be suspicious of anyone selling a 2nd hand car while claiming it hadn’t had something repainted…

Doc
Doc
6 years ago
Reply to  Ibrahim Ali

So this is my point. Why should it drop in value? It doesn’t anywhere else in the world. If a scratch or dent is repaired properly is shouldn’t matter as it makes absolutely no difference to the car.

Bo
Bo
6 years ago
Reply to  Doc

It can and does affect the value elsewhere in the world – i’m sorry but i think that was a vary broad, weak and flippant statement.
Also, i think the point should be that if it is such a minor repair and has no effect on the appearance and value, then why isn’t this being disclosed to the customer – after all, from what your saying there is nothing to hide (well, apart from a minor scratch).

Doc
Doc
6 years ago
Reply to  Bo

Bo, as you are obviously in the motor trade let me know what countries you have worked in?

Bo
Bo
6 years ago
Reply to  Doc

US, UK, Spain, France, Bahrain, Qatar

Doc
Doc
6 years ago
Reply to  Bo

In the motor trade? If you are you would know that paint checks and full inspections are rarely carried out unlike here. When a car has paint and it’s not an accident it’s not s problem.

DJ25Q
DJ25Q
6 years ago
Reply to  Doc

If the dealers did not disclose this minor thing, then no wonder if they hide other issues, such as manufacturing deflects.

Doc
Doc
6 years ago
Reply to  DJ25Q

A warranty covers you against manufacturing defects. You have to remember the dealers don’t make these cars………….
Painting a car before it gets sold is a common practice and should not effect value, that’s the bottom line.

DJ25Q
DJ25Q
6 years ago
Reply to  Doc

speaking of warranty, they also have many ways to dig them selves out of terms and conditions, by claiming that any damage is due to either bad driving habits or bad road conditions. It maybe different now , thanks to the efforts of MEC.

Ibrahim Ali
Ibrahim Ali
6 years ago
Reply to  DJ25Q

I have never heard of a car dealer with warranty that doesn’t cover everything except for tears and wears such as break pads.

DJ25Q
DJ25Q
6 years ago
Reply to  Ibrahim Ali

what about car dealer’s warranty that covers only engine and transmission?
what about tires dealers warranty that covers manufacturing deflects, but excludes bulges?

Doc
Doc
6 years ago
Reply to  DJ25Q

Which manufacturer only covers engine and gear??! You spot a bulge on the tyre before delivery and every dealer will change it, or you don’t accept the car. Simple.

Ibrahim Ali
Ibrahim Ali
6 years ago
Reply to  Doc

I guess if the car had an accident there might be some long term damages that was not detected or perhaps a reason to dis-value the car for better prices.

MIMH
MIMH
6 years ago

Maybe they should check Al fardan service centers as well for cheating customers. Telling customers they need unnecessary repairs, new tires etc and then charging inflated prices as they have s monopoly.

Rob
Rob
6 years ago
Reply to  MIMH

New tires…inflated prices. Boom-tisch.

Omar
Omar
6 years ago

“Woe to the defrauders. Who, when they take the measure (of their dues) from men, take it fully, but when they measure out to others or weigh out for them, they are deficient. Do not think that they shall be raised again, for a mighty day, The day on which men shall stand before the Lord of the worlds?” (Surah al-Muťaffifīn 83:1-6)

DJ25Q
DJ25Q
6 years ago

Some dealers are still cheating customers, while thinking that such closures are only a bad dream. Aside from inflated retails prices with compromised safety standards, unqualified personnel, and poor service centers with prolonged queuing time…. the loop needs to be broken. The MEC is setting a good example to be followed, but for how long? and what will happen after the closure for a month or so? without the monopoly in the market, customers will be cultivated, and can have a better grip to retain the good dealers. A fair competition is needed.

nasser
nasser
6 years ago

Very good job

Agota Federico
Agota Federico
6 years ago

Again? Correct me if I am wrong but isn’t this a UK franchise?

Coco
Coco
6 years ago
Reply to  Agota Federico

I think Kerala bought the LR brand? Maybe I’m mistaken…

sadam
sadam
6 years ago
Reply to  Coco

you mean TATA Motors?

Coco
Coco
6 years ago

Just close it down altogether…or at least teach their mechanics which side of a wrench goes where…

Lelouch D' Merci
Lelouch D' Merci
6 years ago

so can they prevent those crazy drivers from accidents by doing this.. duh..

flower22
flower22
6 years ago

From my own and personal experience , I cannot say less about Porsche (Lebanon) selling lemon cars as New and Cheating costumers at their after sales services telling them about their cars need a list of repairs to rip them off . I have a list of mine for anyone who wishes to know!!

flower22
flower22
6 years ago

From my own and personal experience , I cannot say less about Porsche (Lebanon) selling lemon cars as New and Cheating costumers at their after sales services telling them about their cars need a list of repairs to rip them off . I have a list of mine for anyone who wishes to know!!

bleh!!
bleh!!
6 years ago
Reply to  flower22

i have had the same experience here in qatar.

MJB
MJB
5 years ago

I worked for this company and they are thieves and commen. I left after 6 months after lack of payment of salary and they with held my passport and my principles of giving good customer service not taking as much money as possible with no regard to the customer wants or needs! Omar Al-Fardan is the biggest thief in Qatar. never ever buy a car from this company!!

ShabinaKhatri
ShabinaKhatri
5 years ago
Reply to  MJB

Deleting for attack.

Related Articles

- Advertisment -

Most Read

Student scammed for QR 6,000 while ordering pizza online

0
With scam attacks on the rise, it's essential to protect yourself from fraudsters.  A Qatar University student who ordered a pizza worth QR 31 was...

Subscribe to Doha News below!

To be updated with all the latest news, offers and special announcements.