Updated at 8pm with a statement from Ooredoo
If you had trouble accessing WhatsApp, YouTube, Facebook and certain websites this afternoon, you weren’t alone.
It appears internet service in Qatar slowed down or became non-existent for many people around town, starting at around 3:30pm.
not only that. Entire wifi is slowdown ooreedoo
— Syed Khusroo Pasha ? (@KhusrooPasha) June 27, 2016
I'm with Ooredoo – 4G is not working properly, that includes WhatsApp, Snapchat and Twitter.
— Aamer (@a_e_hassan) June 27, 2016
I here I was wondering what's wrong with my phone.
— 4ffan (@PunyPunekar) June 27, 2016
However, some said that they regained access to websites, apps and services like WhatsApp once they connected to a virtual private network (VPN).
This allows users to get online via a remote or international server. Because VPNs are working, this suggests that there was a local issue at play.
Shortly before 6pm, Ooredoo tweeted its apologies and said it is working to resolve a “technical issue.”
Hi , we are sorry for the inconvenience , we are facing a technical issue now and our technical team are working on it . ^^ Ahmed
— Ooredoo Care (@OoredooCare) June 27, 2016
In a statement to Doha News this evening, a spokesperson added:
“Today’s Internet difficulties, which were caused by an issue with an international link, are now fully resolved.
Our technical team were able to trace the problem and resolve it in under one hour, and have taken steps to prevent any reoccurrence. We apologise for any inconvenience caused and thank our customers for their patience.”
About an hour after the outage, or 4:30pm, some users said their internet had been restored, though others complained that they were still offline.
— Pip in Doha (@ExpatPip) June 27, 2016
@dohanews scratch that, just got thrown off data and broadband. Broadband still not back
— PeaceDealer (@PeaceDealer) June 27, 2016
On Facebook, many residents expressed relief that they weren’t the only ones whose internet was offline.
Were you affected by the outage? Thoughts?