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Saturday, October 16, 2021

Hours-long QNB bank card outage due to ‘network issues’

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QNB card

At least thousands of Qatar National Bank (QNB) customers in Qatar found themselves suddenly unable to use their credit or debit cards at stores, restaurants and ATMS for several hours yesterday evening.

This morning, a QNB spokesperson told Doha News that the sudden outage was due to a “network issue,” causing a complete shutdown of all QNB banking services.

The spokesperson confirmed that the network is now up and running again, with the issue being resolved before midnight last night.

QNB was ranked the world’s strongest bank by Bloomberg in 2012, and has hundreds of thousands of customers in Qatar.

Customer response

QNB has not made any official announcement about the outage, leaving many customers frustrated with the inconveniences caused during their weekend.

On Twitter, many customers expressed their complaints:

Meanwhile,  non-QNB residents also faced payment difficulties yesterday, finding themselves unable to withdraw money from various ATMs located around the country:

This is not the first time local residents have found themselves facing a sudden network outage. Regional HSBC customers have also been affected in the past, unable to use their cards for payments or at ATMs for several hours during the weekend.

Were you affected by any bank troubles yesterday?

Thoughts?

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Observant One
Observant One
6 years ago

Typical Qatar. Substandard in every way.

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