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Wednesday, October 20, 2021

Qtel in hot water with ictQatar following Blackberry user complaints

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Complaints over what appear to be extra charges for Hala BlackBerry users have caught the eye of ictQatar and prompted Qtel to refund some customers.

Users may be noticing extra charges for their data usage because Qtel just began enforcing their data limits, the company has said.

In a statement, Qtel said it upgraded its network to provide a new SMS alert service that lets customers know when they have almost and then completely used their 250MB weekly data allowance.

The upgrade caused Qtel to notice that some users were not being charged for their additional data usage. But when the “system error was rectified,” customers who had been going over their data allowance noticed huge charges.

In response to complaints, ictQatar has ordered Qtel to clarify its “confusing and/or incorrect information” about Blackberry service rates and clear up concerns by Thursday.

Qtel said its weekly QR15 rate for BB usage has not changed, but it will refund BlackBerry customers who were charged for excess data consumption over the past week. 

It also won’t start charging users who go over 250MB the QR.55 fee per MB until June 12.

Anyone with questions can call Qtel at 44249033 or contact ictQATAR at 103 or by email, consumervoice@ictqatar.gov.qa.

Thoughts?

Credit: Photo by Henrik Winther Andersen

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