A storm of discontent is brewing over Qtel services, and Qatar’s only internet service provider is working hard to contain it.
For the first time, residents are channeling long-held complaints about Qtel mobile and internet services by calling for a boycott tonight from 7 to 8pm.
The goal, organizers say, is to encourage Qtel to improve its customer service and pricing schemes.
On social networking site Qatar Living, GenuineQatar explains:
We are not negating Qtel’s social, economic or environmental contributions. These contributions are however, funded from our pockets and we demand a fair service to what we pay…
This is more like symbolic and it sets a precedence that could impact Qtel’s reputation as an international corporation given that Qatar is its base…
Believe it or not we are just your everyday Qataris who have either used other service providers or are exposed to other practices. Qatar is our home, and you know what it has become yours too.
Why should we pay outrageous fees for something that fails to meet our expectations as what we have experienced elsewhere for fractions of Qtel’s price?
…Let’s give Qtel an hour to remember!
For its part, Qtel is urging people to contact the company directly with their gripes so that they can be addressed.
In response to consumer feedback, the company has recently unveiled easy online bill payment and a more user-friendly website.
It is also closely monitoring social media criticisms of its services. In response to the Qatar Living thread, OfficialQtelQatar said:
Hey everyone. We’re here to help all our customers. Let us know if you have any questions or queries and we would be more than happy to help you.
And tell us your thoughts – are you going to partake in the boycott tonight?
Why or why not?